Privacy Policy

This Notice takes effect 12/27/2022, and will remain in effect until we replace it.

Here at Nepenthe Wellness, we deeply respect your privacy and information, and we thank you for coming to www.nepenthewellness.com (the “Site”) and trusting us in your journeys. We do our utmost to treat your information like we’d want our own treated, and we aim for you to be just as pleased with how we collect, use, and protect your information as you are with our mental health and wellness services.

Introduction

This privacy policy (“Privacy Policy”) describes how Nepenthe Wellness Center (“Nepenthe Wellness”, “us”,  “we”, “our”, or variants) collects and uses information about you through the Site, email, text, and other communications between you and Nepenthe Wellness.

The Privacy Policy refers to information we collect:

• from on our Site
• from or on behalf of your medical providers and their staff
• through email, text, and other electronic communications between you and our Site
• when you interact with our advertising, marketing, and applications on third-party websites and services, if those applications or advertising and marketing include links to this policy.

The Privacy Policy does not apply to information we may collect:

• offline or through any other means, including on any other website operated by Nepenthe Wellness or any third-party
• through any third party website or application, including through any application or content (including advertising or marketing) that may link to, or be accessible on or from, the Site.

Please read this Privacy Policy carefully to understand Nepenthe Wellness’s policies and practices regarding your information and how we use it. If you don’t agree with our policies, you are not permitted to use our Site. Therefore, by accessing or using our Site, you agree that you have read this Privacy Policy and you understand, and consent to be bound by, the terms and conditions herein. This Privacy Policy may change from time to time. Your continued use of our Site after we make changes shall constitute your acceptance of those changes, so please check this Privacy Policy periodically for updates.

Our Responsibilities:

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Information we collect about you

We receive and collect information that you directly submit to us or that we gather when you use our Site, including personal information such as your name, mailing address, telephone number, email address, health data, and payment information, as well as non-personal information such as IP addresses, information that is passively or automatically collected through cookies, your browser or device, or other services, and information from third parties. We also collect information on your physical location that may be provided by you or collected through the use of our Site or other communication channels. In this Privacy Policy, we refer to all of this as “Personal Information.”

How we use your information

‍We use information that you may provide to us to:

• provide the Site to you
• provide you with information you request from us
• enforce our rights arising from contracts or otherwise
• notify you about changes to this Site or our services
• provide you with notices about your account.
• We use other information that you may provide to us, that we may actively collect, and that may be passively collected, to:
• provide the Site and its contents to you
• provide you with content, products, or services that you request from us
• create and service your account
• manage your transactions and coordinate your services
• administer promotions and user surveys
• contact you when necessary
• fulfill any other purpose for which you provide it
• carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for collection of payments
• notify you about changes to our Site or any services we provide
• perform any function needed with your consent

We may use your Personal Information to contact you with updates, offers, promotions, and other personalized and non-personalized messages. We may also use cookies to provide relevant advertising or other communications or services.‍

Disclosure of your information

We do not sell, share, or otherwise disclose your Personal Information for reasons other than those described in this Privacy Policy.

We may disclose your Personal Information to a few third parties, including:

• your healthcare or other licensed medical providers, your parents, subsidiaries and affiliates
• our third-party service providers, contractors, subcontractors, and business associates we use to support our business
• to any company we might merge with or acquire, or that acquires us, or in the event of structural change of our company of any form (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Nepenthe Wellness’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding).

We may also disclose your Personal Information:

• with your consent
• to fulfill the purpose for which you provide it
• to comply with our legal obligations
• to enforce our rights
• to comply with any court order, law, or legal process, and to respond to any government or regulatory request
• to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes
• if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, your healthcare providers, Nepenthe Wellness, our customers, or other relevant parties (this includes exchanging information with other companies and organizations for the purposes of, for example, fraud protection and credit risk reduction)
• for any other purpose disclosed by us when you provide the information.

Notwithstanding the foregoing, we may also disclose, without restriction, aggregated information about our users and information that does not identify any individual user.

Accessing and changing your personal information

You can access, review and update or change your Personal Information at any time either through our site, if available, or by notifying us through the channels outlined in this Privacy Policy. We may not be able to accommodate your request, however, if we believe it would violate any law or legal requirement or cause the information to be inaccurate or fraudulent.

How we keep your data secure

Nepenthe Wellness strives to use industry-standard data collection, storage, and processing practices and security measures to protect against any unauthorized access to, accidental loss of, or disclosure of your information.These safeguards may vary based on the sensitivity of the information that we collect and store.

Unfortunately, no security method or combination of methods is fool proof. We will always strive to do our best and to work with third-party service providers that strive to do the same, but we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Site. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or your computer or mobile device.

Links to other sites

Our Site may contain links to third-party websites, services, or other resources not operated by us. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Please consult the privacy policies on these sites before you provide them with any of your Personal Information.‍

Children under the age of 18

This Site is not for persons under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Site or provide any information through the Site. We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at [email protected].

Opt-out and unsubscribe

If you’d like to opt-out of receiving any or all communications from us, you may do so by emailing [email protected]. If we still need to communicate with you regarding an active order or other important information, we will indicate such in our reply.‍

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time. Your continued use of the Site will constitute your acceptance of any changes or revisions to the Privacy Policy. You may want to review this Privacy Policy periodically in case of changes.‍

Contacting us

If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at the below email address.

[email protected]

Miscellaneous:

At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.